Skip to content

As we navigate the Coronavirus outbreak together, please check back here often for updates on our banking centers and what we’re doing to continue to provide you with the high-quality service you’ve come to know and expect.

----

Update 3/24/2020: Banks are critical infrastructure, and we will continue to serve you through the "Stay at Home" order. You can continue to use our drive-thru lanes, as well as online banking, telephone banking, and our ATMs. Please call us if you have any questions. 

----

A Message from Chris Doyle, President and CEO

For over 45 years, Texas First Bank has served our communities through numerous highs and lows. We are committed to helping our customers through this unprecedented time as we all deal with the virus.There’s a reason we call our customers our family. We love to celebrate the important milestones with them, but more importantly, they can lean on us when times are bad, and we promise to treat every situation with respect and compassion.

Banking Center Information

As of March 19, 2020, our bank lobbies are closed, and we are operating the drive-thru only. Drive-thru hours can be found at www.texasfirst.bank/locations. Our staff remains available to serve you via phone and email.

We understand you made need to access your safety deposit box or visit with our staff in person. To make arrangements, please schedule an appointment via www.texasfirst.bank/appointments. In the banking centers and at home, we are practicing social distancing, so please do not be offended if our staff keeps their distance, asks you to use hand sanitizer, or asks you to come back later if you show signs of being sick.

Programs for Individuals

Bank from Anywhere

If you haven't already, we recommend you sign up for Online and Mobile Banking.1 Via Online Banking through www.texasfirst.bank and mobile banking via the Texas First Bank mobile app, you can:

  • Review your account activity
  • Transfer Money
  • Pay Bills
  • Deposit Checks (mobile only)
  • and more.

To enroll in this service, please click "Online Banking Login" at the top of this page, navigate to the First Time User section of the dialogue box, and select "Personal." Complete the Online Banking Enrollment form and submit. 

Recovery Loans

We're offering special low-interest loans for personal use designed specifically to assist in the recovery process.

TERM:  180-day loan program
INTEREST RATE:  3.25% Annual Percentage Rate (APR) single-payment loan.
THE FINE PRINT: 

  • Must be a Texas First Bank Personal or Business customer
  • Must meet standard loan requirements, including credit scores, financial information, and cash flow
  • For new purposes only; cannot be used to payoff existing loans or debt
  • Limited time offer begins March 20, 2020 and ends June 3, 2020
For more information on applying for a COVID-19 Personal Recovery Loan, contact your Loan Officer or call us at 409-766-5499.

Payment Extensions

30, 60, and 90-day extensions on existing loan payments are available for qualified customers, based on circumstances and need. To request an extension on a bank loan, contact your Loan Officer or call us at 409-766-5499.

Credit Card Help

If you are not currently past due on your credit card bill, you haven't been 30 days late (twice) or 60 days late (once) in the last 12 months, and your credit card isn't closed or in dispute, we have automatically enabled the Skip-a-Payment program for your card. This program will run from April 1, 2020 to May 31, 2020. This means that your next statement will indicate no payment is due and you have the option to skip that particular month's payment. Finance charges will continue to accrue. For questions, please contact our Visa Department at 409-908-9949. 

Programs for Businesses

Recovery Loans

We're offering special low-interest loans for businesses designed specifically to assist in the recovery process.

TERM:  180-day loan program
INTEREST RATE:  3.25% Annual Percentage Rate (APR) single-payment loan.
THE FINE PRINT: 

  • Must be a Texas First Bank Personal or Business customer
  • Must meet standard loan requirements, including credit scores, financial information, and cash flow
  • For new purposes only; cannot be used to payoff existing loans or debt
  • Limited time offer begins March 20, 2020 and ends June 3, 2020
For more information on applying for a COVID-19 Business Recovery Loan, contact your Loan Officer or call us at 409-766-5499.

Payment Extensions

30, 60, and 90-day extensions on existing loan payments are available for qualified customers, based on circumstances and need. To request an extension on a bank loan, contact your Loan Officer or call us at 409-766-5499.

Credit Card Help

If you are not currently past due on your credit card bill, you haven't been 30 days late (twice) or 60 days late (once) in the last 12 months, and your credit card isn't closed or in dispute, we have automatically enabled the Skip-a-Payment program for your card. This program will run from April 1, 2020 to May 31, 2020. This means that your statement in April will indicate no payment is due and you have the option to skip that particular month's payment. Finance charges will continue to accrue. For questions, please contact our Visa Department at 409-908-9949. 

SBA Loans

If the Business Recovery Loan is not right for you, you may qualify for a loan through the US Government's Small Business Administration (SBA) office. The Economic Disaster Injury Loan (EIDL) is available for private non-profits and small businesses who do not qualify for loans elsewhere. For more information, the SBA has put together a PowerPoint presentation

Treasury Management Solutions/Merchant Services

Whether you need support for existing products or want to set up alternative ways to manage your money, our Treasury Management Solutions team is here to help with your business needs. Call (713) 629-2850 or email [email protected] for more information.

Your Money is Protected

The best place for your money is in a safe and sound financial institution, where it’s insured by the FDIC. There’s no need to withdraw your cash or take other extreme financial measures. You can always access the money in your account by using your TFB Debit Card or loading your card in your mobile wallet. The FDIC has addressed some Frequently Asked Questions for Bank Customers affected by Coronavirus here.

Beware of Fraudsters

Unfortunately, during times like these, we see an increase in scammers trying to take advantage of you. Beware of requests for personal information that you did not initiate. Texas First Bank will never call, email, or text you to ask for your online banking login information, debit card number, or any other personal information. If you receive a communication from TFB, the government, or anyone else that seems strange or feels threatening, the best course of action is to call the organization back at a number that you know belongs to them. Learn more about identifying the signs and reporting fraud.

Insurance & Investment Information2

If you carry insurance through our partners, Rust-Ewing Insurance or Assurance One Insurance, and have questions about your coverage, please contact your advisor or call 800-561-5211. 

If you have questions about your investments, please contact Paul Grover with Texas First Investments at 281-851-6508. 

 

1 Data and message rate may apply. 

2 Investment and insurance products are not a deposit, not FDIC-insured or insured by any other federal government agency, not guaranteed by the bank, and may lose value. 

Chat with us
Please enter your information and a customer service agent will be happy to assist you M-F 8am-5pm.

Your Name

Email Address

Phone Number (Optional)

Reason for your chat (Optional)