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As we navigate the Coronavirus outbreak together, please check back here often for updates on our banking centers and what we’re doing to continue to provide you with the high-quality service you’ve come to know and expect.

A Message from Chris Doyle, President and CEO

For over 45 years, Texas First Bank has served our communities through numerous highs and lows. We are committed to helping our customers through this unprecedented time as we all deal with the virus. There’s a reason we call our customers our family. We love to celebrate the important milestones with them, but more importantly, they can lean on us when times are bad, and we promise to treat every situation with respect and compassion.

Banking Center Information

As of May 18, 2020, our lobbies and drive-thru lanes are open for regular business hours. If you prefer not to visit the bank, online, mobile, and telephone banking services also remain available, and our ATMs are ready 24/7 to accept deposits and dispense cash. We are also available by phone or email. Please do not hesitate to reach out! 

We are still practicing social distancing and encourage you to do the same. Please keep 6 feet of distance between yourself and others, avoid hand shaking, and continue to use face masks.

At banking centers with more than one entrance, we’ve designated customer and employee entrances to reduce cross-contamination of germs.

We've also installed sneeze guards at the teller stations.

You may not see our staff wearing gloves, but rest assured, we have procedures in place for regular use of hand sanitizer and the cleaning of our facilities throughout the day. We also have hand sanitizer in each banking center lobby for your use.

Programs for Individuals

Bank from Anywhere

If you haven't already, we recommend you sign up for Online and Mobile Banking.1 Via Online Banking through www.texasfirst.bank and mobile banking via the Texas First Bank mobile app, you can:

  • Review your account activity
  • Transfer Money
  • Pay Bills
  • Deposit Checks (mobile only)
  • and more.

To enroll in this service, please click "Online Banking Login" at the top of this page, navigate to the First Time User section of the dialogue box, and select "Personal." Complete the Online Banking Enrollment form and submit. 

Recovery Loans

We're offering special low-interest loans for personal use designed specifically to assist in the recovery process.

TERM:  180-day loan program
INTEREST RATE:  3.25% Annual Percentage Rate (APR) single-payment loan.
THE FINE PRINT: 

  • Must be a Texas First Bank Personal or Business customer
  • Must meet standard loan requirements, including credit scores, financial information, and cash flow
  • For new purposes only; cannot be used to payoff existing loans or debt
  • Limited time offer begins March 20, 2020 and ends June 3, 2020
For more information on applying for a COVID-19 Personal Recovery Loan, contact your Loan Officer or call us at 409-766-5499.

Payment Extensions

30, 60, and 90-day extensions on existing loan payments are available for qualified customers, based on circumstances and need. To request an extension on a bank loan, contact your Loan Officer or call us at 409-766-5499.

Credit Card Help

If you are not currently past due on your credit card bill, you haven't been 30 days late (twice) or 60 days late (once) in the last 12 months, and your credit card isn't closed or in dispute, we have automatically enabled the Skip-a-Payment program for your card. This program will run from April 1, 2020 to May 31, 2020. This means that your next statement will indicate no payment is due and you have the option to skip that particular month's payment. Finance charges will continue to accrue. For questions, please contact our Visa Department at 409-908-9949. 

Programs for Businesses

Recovery Loans

We're offering special low-interest loans for businesses designed specifically to assist in the recovery process.

TERM:  180-day loan program
INTEREST RATE:  3.25% Annual Percentage Rate (APR) single-payment loan.
THE FINE PRINT: 

  • Must be a Texas First Bank Personal or Business customer
  • Must meet standard loan requirements, including credit scores, financial information, and cash flow
  • For new purposes only; cannot be used to payoff existing loans or debt
  • Limited time offer begins March 20, 2020 and ends June 3, 2020
For more information on applying for a COVID-19 Business Recovery Loan, contact your Loan Officer or call us at 409-766-5499.

Payment Extensions

30, 60, and 90-day extensions on existing loan payments are available for qualified customers, based on circumstances and need. To request an extension on a bank loan, contact your Loan Officer or call us at 409-766-5499.

Credit Card Help

If you are not currently past due on your credit card bill, you haven't been 30 days late (twice) or 60 days late (once) in the last 12 months, and your credit card isn't closed or in dispute, we have automatically enabled the Skip-a-Payment program for your card. This program will run from April 1, 2020 to May 31, 2020. This means that your statement in April will indicate no payment is due and you have the option to skip that particular month's payment. Finance charges will continue to accrue. For questions, please contact our Visa Department at 409-908-9949. 

SBA Loans

If the Business Recovery Loan is not right for you, you may qualify for a loan through the US Government's Small Business Administration (SBA) office. The Economic Injury Disaster Loan (EIDL) is available for private non-profits and small businesses who do not qualify for loans elsewhere, and the Paycheck Protection Program (PPP) is available until funding runs out. For more information, please contact your local banking center or our SBA department at (281) 485-7270.

Treasury Management Solutions/Merchant Services

Whether you need support for existing products or want to set up alternative ways to manage your money, our Treasury Management Solutions team is here to help with your business needs. Call (713) 629-2850 or email [email protected] for more information.

Your Money is Protected

The best place for your money is in a safe and sound financial institution, where it’s insured by the FDIC. There’s no need to withdraw your cash or take other extreme financial measures. You can always access the money in your account by using your TFB Debit Card or loading your card in your mobile wallet. The FDIC has addressed some Frequently Asked Questions for Bank Customers affected by Coronavirus here.

Beware of Fraudsters

Unfortunately, during times like these, we see an increase in scammers trying to take advantage of you. Beware of requests for personal information that you did not initiate. Texas First Bank will never call, email, or text you to ask for your online banking login information, debit card number, or any other personal information. If you receive a communication from TFB, the government, or anyone else that seems strange or feels threatening, the best course of action is to call the organization back at a number that you know belongs to them. Learn more about identifying the signs and reporting fraud.

Insurance & Investment Information2

If you carry insurance through our partners, Rust-Ewing Insurance or Assurance One Insurance, and have questions about your coverage, please contact your advisor or call 800-561-5211. 

If you have questions about your investments, please contact Paul Grover with Texas First Investments at 281-851-6508. 

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Update 4/30/2020: Texas First Bank is considered an essential business and has remained open for business via our drive-thru lanes throughout the duration of the stay-at-home order. We have made the decision to continue to remain open via our drive-thru lanes only until Monday, May 18th or phase two of the Governor's plan begins. Our lobby services will remain available by appointment only

Our priority is the safety of our Texas First Family - our employees, customers, and communities. So, as we make our decisions, we are committed to a "data not dates" approach. The plan may change as the data evolves, and we are remaining flexible. While we expect to open our lobbies on May 18th, if the data shows it's not safe, that date may change, and we will let you know. 

Social distancing and good sanitation habits are still and will remain important in keeping COVID-19 contained. In preparation for our lobbies reopening, we have stocked up on a number of supplies including germ shields at the teller line, floor signs indicating six feet of separation, face masks for employees, and hand sanitizer for everyone. To minimize your risk of exposure, we will require our staff to regularly use hand sanitizer, clean their stations, clean the facility, and maintain social distancing as much as possible.

We will also post reminders around the facility of how you can do your part to help contain the virus based on CDC guidelines. We recommend that you follow these guidelines for the health and safety of all.

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Update 5/18/2020: Our lobbies are open today for normal business hours! We can't wait to welcome you back.

We are still practicing social distancing and encourage you to do the same. Please keep 6 feet of distance between yourself and others, avoid hand shaking, and continue to use face masks.

At banking centers with more than one entrance, we’ve designated customer and employee entrances to reduce cross-contamination of germs.

We've also installed sneeze guards at the teller stations.

You may not see our staff wearing gloves, but rest assured, we have procedures in place for regular use of hand sanitizer and the cleaning of our facilities throughout the day. We also have hand sanitizer in each banking center lobby for your use.

If you prefer not to come into our lobbies, our drive-thru lanes are still open and fully staffed. You can find your location’s drive-thru hours at texasfirst.bank/locations. Online, mobile, and telephone banking services also remain available, and our ATMs are ready 24/7 to accept deposits and dispense cash.

Update 4/29/2020: Are you still looking for a PPP loan? Our SBA team may be able to help you! Working many late nights, our wonderful team was able to process all of the applications in our pipeline, and they are ready to keep working until the funding runs out!

WHETHER YOU ARE A CURRENT TFB CUSTOMER OR NOT, if you are looking for PPP assistance, please contact the lender at the location closest to you: www.texasfirst.bank/locations. We will do our best to help you. All loans are subject to approval, and we cannot guarantee approval. Applications will be processed in the order in which the completed documents are received until this second round of funding runs out.

More information about the PPP program is available here: https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program

Thank you to those of you who have chosen TFB for help during this time already. We are elated to report that we've been able to help secure over 16,000 local jobs. Your continued trust in us is something we don't take for granted, and we look forward to continuing to serve you for many years to come.

Update 4/14/2020: We’re happy to report that as of last night we've had 600 Paycheck Protection Program (PPP) loans approved for $102.1M -- securing 10,223 local jobs!! What awesome milestones!

We are still currently working through our customer applications right now in the order in which they’ve been received, and when possible, we will begin working through the non-customer inquiries. We say when possible, because as you may have heard yesterday, roughly $220 billion of the $349 billion in funding available for PPP has been disbursed or is reserved under approvals already. It is thought that the fund might be completely depleted by the end of the week or the beginning of next. We are continuing to take applications and will of course do our best to get as many requests submitted as possible, but we cannot guarantee to anyone that funding will be available once it is submitted for approval, whether you've already started the process with us or not.

Thank you for your understanding! Our wonderful team is working very hard to support you and our local economy. These are the moments we live for! If you have any questions, please don't hesitate to reach out to your local banking center officer.

Update 4/1/2020: We know times are tough. That's why we're waiving all of your monthly statement maintenance fees for the month of March. Business and individual accounts alike, including those in Account Analysis, will not see any of these maintenance fees on their upcoming statements. 

We've also gone ahead and automatically enabled the Skip-a-Payment program for all credit cards. If you are not currently past due on your credit card bill, you haven't been 30 days late (twice) or 60 days late (once) in the last 12 months, and your credit card isn't closed or in dispute, your next statement will indicate no payment is due and you have the option to skip that particular month's payment. Finance charges will continue to accrue, but you will not have to make a payment. This program will run from April 1, 2020 to May 31, 2020. We hope this helps!

Update 3/31/2020: As Stay at Home orders are extended, we want to assure you that banks are essential services and our drive-thru lanes remain open. We encourage you to continue to do your banking at home through our online banking tool, your TFB mobile app, or telephone banking (texasfirst.bank/telephone). Please only leave your house if absolutely necessary, and practice social distancing and good hygiene when doing so.

Update 3/30/2020: Texas First Bank will be participating in the Paycheck Protection Program (PPP). This is an emergency lending program administered by the US Government's Small Business Administration under its 7a lending program. $349 billion in funding was allocated to this program through the CARES Act, and only community banks who are SBA Preferred Lenders and already authorized to make SBA loans are able to make these loans. Texas First Bank falls into this category. We are still awaiting specific details along with implementation guidance from the SBA, and this information is expected in the coming weeks. In the meantime, the US Chamber of Commerce has released a helpful guide with more information about the program. Please contact your banking center for more information.

Update 3/24/2020: Banks are critical infrastructure, and we will continue to serve you through the "Stay at Home" order. You can continue to use our drive-thru lanes, as well as online banking, telephone banking, and our ATMs. Please call us if you have any questions. 

1 Data and message rate may apply. 

2 Investment and insurance products are not a deposit, not FDIC-insured or insured by any other federal government agency, not guaranteed by the bank, and may lose value. 

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